We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the treatment you pay for. Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t afford to keep others waiting for their treatment, just as you wouldn’t like to be kept waiting! Your deposit will secure your appointment. 

BOOKINGS – Bookings are only confirmed once deposit has been made. A deposit of £50 is required to secure your booking slot. Deposit goes towards your finally payment. All deposits are NON-REFUNDABLE.

CANCELLATION POLICY – We have a 48 hours cancellation policy – we request that you kindly notify us (via email or text message) of your cancellation at least 48 hours prior to your scheduled appointment. Failure to do so will result in a 100% loss of your deposit.

LATE ARRIVALS – Please arrive on time for your scheduled appointment. Being late more than 15 minutes will result in appointment cancellation and loss of deposit fee or will carry an extra charge.

ATTENDING THE APPOINTMENT

LashesPlease remove all make-up around your eye area prior to the appointment and do not apply any creams/oils around your eyes on the appointment day

Eyebrows – Please avoid caffeine, alcohol and pain killers 24 hours prior to the appointment. 

DURING THE PROCEDURE – Please remain silent during your procedure to ensure smooth work of BFS Artist. We request that you turn your mobile phone off or onto silent mode on arrival. Please do not use your mobile phone during the treatment. During the appointment, the presence of other people is strictly prohibited due to safety reasons.

TOUCH UPS

Lashes –  Touch ups should be done every 3 weeks. When booking infills please ensure that you have at least 40-50% remaining eyelashes. If it has been longer than 4 weeks since your last appointment, please book a full set. We DO NOT infill the works of other lash artists as we have to comply with our quality standards. If you have your eyelashes done at any other salon, please book removal appointment first.

Eyebrows – Touch ups must be at least 4 weeks after the initial procedure. Every brow procedure require two sessions: the initial procedure and the first touch up. The first touch up is required to achieve the desired color and shape. Brows will hardly be perfect after only one session. Any changes can be made at the time of touch up of touch up so do not panic and trust the process. Please be aware we don’t offer touch ups for new clients, you will have to an book for new set of brows.

AFTER THE PROCEDURE – Please thoroughly follow aftercare advice after every procedure (see our aftercare leaflet that will be given to you after your y procedure).